Retail & ticketing update

Category: The Club

Retail & ticketing update

Hull Kingston Rovers would like to inform supporters of the following changes to our ticketing and retail operation (“The Fan Experience Zone”).

Firstly, we’d like to place on record our sincere thanks to all supporters for their patience and support during the lockdown period.

The COVID-19 pandemic has caused unprecedented disruption and challenges; however, your support has been unwavering. Everyone at the club is focused on ensuring we provide an excellent supporter experience both leading up to Christmas and throughout 2021 where we’ll constantly look at improving supporter facing initiatives.

New opening hours 

The Fan Experience Zone at Hull College Craven Park is scheduled to reopen on Thursday 5th November.

Our standard opening hours will be Thursday to Friday 10am to 4pm and Saturday 9am – 5pm plus matchdays. From December 1st until December 20th we will also open Sunday’s 10.30am – 4pm to cover the Christmas build-up.

The changes will ensure the operation can deliver a leaner, but equally as efficient service, over the coming months.

Our online store will continue to run 24/7 with FREE UK delivery on all orders over £15. Our click and collect service will resume from November 5th and be available for the hours listed above.

Opening hours will be reviewed in 2021 ahead of the new season starting.

Stock availability 

The final order for our 2021 kit and training wear ranges were submitted in April during the first peak of the pandemic. With so many uncertainties the club made the decision to cut the quantity ordered of each range down. This was to protect club finances whilst the bigger picture became clearer. Supporters are therefore given advanced notice that 2021 ranges will sell out quicker than in previous years, with some lines limited in availability and sizing.

Supporters are advised to purchase the ranges they like as soon as possible to guarantee the garment they want in the size they want. Due to the turnaround time of manufacturing and shipping products, any reorders are unlikely to be received before Christmas. However, should demand equal that of previous years then new ranges will be added throughout 2021.

Despite the disruption to supply chains during the pandemic, our 2021 ranges are estimated to launch from October, with home shirts due in November and away shirts due in December.


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