Guidance on your safe return – please read ahead of our upcoming home games
Hull Kingston Rovers have issued the following Match Day Guide featuring all the key information for spectators ahead of the upcoming home games.
After a long and difficult year, the club are delighted supporters can finally return home. However, supporters are asked to take note of the restrictions and rules imposed in and around the Hull College Craven Park to ensure the safety of all those in attendance.
Please read the guide below in full before the match:
Before The Match
- Before heading to the Hull College Craven Park, all spectators are required to read the Spectator’s Code of Conduct, which includes important information on fan safety, and entry/exit from the ground.
- Plan your journey in advance and arrive at the stadium in your allotted time slot. Normal entry points will be closed with fans entering via gates rather than turnstiles to reduce the number of touch points.
- Assess whether you and your family are fit to attend the fixture.Those who are feeling unwell on the day of the game, or are showing any Covid-19 symptoms should not attend the fixture.
- Prepare your tickets– tickets have been issued digitally to lead bookers. No tickets will be placed on general sale to home or away supporters. Fans without tickets are advised to stay at home.
Arriving At The Stadium
- To ensure maximum safety for everyone in attendance, all spectators should wear facemasks as soon as they enter the vicinity of the stadium, including in outside areas such as car parks, paths and walkways. This does not include those aged under 11 years old, and those who are medically exempt.
- Social distancing should be exercised at all times, except from people within your own bubble.
- We kindly ask that you do not approach any players or members of staff – they aren’t being rude, but they cannot stop to sign autographs and take selfies.
- While preparing to enter the stadium, ensure your tickets are ready to go– having your tickets out or on your screen will prevent longer waiting times for others.
- If scanning an e-ticket on your mobile device, please ensure your screen brightness is turned up– the scanner may not recognise your QR code if your brightness is low. Click on the QR code on your e-ticket to enlarge it, making it easier to scan.
- Supporters are advised that they can bring a plastic bottled drinkwith an unbroken seal, as well as snacks for personal consumption such as chocolate, crisps, or fruit.
- Please do not bring any large bags into the stadiumlarger than A4 sized. If you do need to bring any essential items (e.g. medication) then an A4 sized bag will be permitted within the Stadium.
Inside The Ground
- Maintain good hygiene at all times and use the hand sanitising stations provided around the ground. Wash hands regularly too when possible.
- Please note that one way systems will be in place around the stadium, including on concourses – follow the floor markings, instructions from stewards, and via the PA systems.
- Our food & drink kiosks will not be open for this fixture – please head straight to you designated seat / standing block, and remain there throughout the duration of the fixture. Do not congregate on the concourse or in other areas of the stadium.
- Supporters should only leave their place should they need to use the toilet. Please follow the one way system when moving around the stadium.
- Please do not swap seats during the game. Although there may be some empty seats around you, these are empty to aid social distancing.
- Supporters are kindly asked not to touch the match ball should it exit the field of play to help good hygiene for our players and match officials – a member of staff will be on hand to collect the ball should it land near you, and sanitise it appropriately.
- We all hope we’ll be celebrating a try or two, but please remember to maintain safe distances with other supporters not in your household/ support bubble and be respectful and mindful to those around you, whose individual circumstances may differ from your own.
- Supporters will be unable to leave the ground early. Please remain in your seat / place until the full-time hooter and follow the instructions of the PA system and stewards after the final hooter.
- Exit from the stadium will be staggered– it will take longer than normal to leave due to the procedures in place to allow supporters to exit the stadium safely and efficiently. The stadium will be emptied by blocks. Please note – to be fair to all supporters, it will be a first in, first our system. I.e. Fans with the earliest arrival times will leave first, fans with the latest arrival time will leave last.
- We know you’ll want to congratulate the players at the full-time hooter should the result go our way, but please do not congregate at the bottom of the stands at the end of the game.
- Please be patient– this is new to all of us, our staff are doing our best to provide a safe environment for all supporters. Should any breaches of the rules occur, our ability to operate to the maximum capacity at future games may be impacted.
Your arrival times can be found on your tickets under ‘entrance’. For clarity, these are also listed below along with details of the one way system.
Most importantly, after a long 14 months, enjoy the game! We’ve all been living life through our screens, so why not switch off your devices, escape the world, and immerse yourself in 80 minutes of Rugby League?! COME ON YOU REDS!!
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